Nine reviews; apologies but no refunds from Makro

This is now my ninth review on a same product bought longer than a year ago. Every time there are apologies but nothing happens. After my review 29 April; I was contacted by Benjamin Dalton telephonically telling me I cannot be refunded until their supplier comes back to them. Well, I did not buy the non compliant appliance (according to S.A. regulations) from the supplier, but from Makro and I should be refunded by Makro. No refund has been done. Could these people come back urgently to myself regarding my refund. And lastly people please consider buying appliances in future from retailers that have a decent back up; as Makro's after sales service and back up is shocking and non existent.