NIGHTMARE

You won’t believe the nightmare I’ve been through with Makro—if I could rate them in the negative, I absolutely would! It all started when I placed an online order because it was one of those exclusive products you can only get online. Everything seemed to be in order, right? Wrong. The delivery day comes, and I get the message, "Delivered." But guess what? There’s NOTHING at my door!

I decide to use their oh-so-recommended communication channel, WhatsApp. Four hours pass—FOUR—and not a single response. So, I decide to call them directly. And what do I get? A generic story about how they’re "investigating" the situation. They promise me it’ll be delivered before my vacation, but I’m skeptical. After all, why wouldn’t I be?

I keep calling and calling, but not once do they bother calling me back. I request to speak to a manager over and over again, but all I get are conflicting reasons as to why my package was "delivered" to God-knows-where.

Finally—finally—I get through to someone who claims to resolve the issue. I give her the new delivery address, stressing that this package is essential. Surely they can’t ***** this up again, right? WRONG AGAIN. They deliver it to the wrong address. AGAIN.

Because of Makro’s repeated failure to follow simple instructions, I returned home to find complaints from my estate and a fine for excessive barking due to the incorrect delivery.

The level of incompetence displayed throughout this process has been nothing short of shocking and I am STILL waiting for a call back from a manager, but I would dye if I held my breath waiting for that to happen.