PI
Peter I

1 reviews | Active since Feb 2015

05 Feb 2015, 14:58

Nextbook 10.1 Failures

First of all I want to thank Montague Gardens branch for the excellent service so far especially Customer Returns for their patience and professionalism. I purchased a Nextbook 10.1 PC and had to return it due to charging issues. I received a replacement unit that has a faulty screen. Unfortunately there was no more stock in the branch so I need to take it to Ottery where the System showed 5 units. I have now discovered the stock n hand at Ottery are 3 faulty units and 2 display units.<br> This is very frustrating as I now have no PC to work with and don't know when I will get another unit. I require such a device and now I'm left wasting time, phone calls and petrol with no hope of a replacement before the weekend. Why doesn't Makro keep enough stock on hand if a product is known to have issues. This also begs the question why stock a product that has so many issues? Both branches have had units returned for not charging. While shopping around salespeople at both branches told me that the product is good with no returns.As such I budgeted for that unit. I am now very frustrated and have been **** to andhave wasted enough time on this already to have to go andfind a sim**** product

0
Replies (1)
Makro
Makro's reply06 Feb 2015, 08:49
Official
Hello customer201502,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare

Best regards,