NEW WASHING MACHINE NOT WORKING

I BOUGHT A WASHING MACHINE ONLINE AND IT WAS NOT WORKING WHEN I OPENED IT. CALLED FOR 2 WEEKS WITH NO HELP. I TOOK THE MACHINE BACK TO MARO WOODMEAD AND I WAS TOLD THAT THEY CANT HELP. AFTER ANOTHER 2 WEEKS ( A WHOLE MONTH BY NOW) I WAS TOLD A TECHNICIAN NEEDS TO CHECK THE MACHINE TO SEE IF THE PROBLEM WAS NOT MINE, THE TECHNICIAN CHECKED AND FIXED THE MACHINE. I TOLD MAKRO WOODMEAD TO GIVE ME A NEW MACHINE OR REFUND ME SINCE I CANNOT TAKE A NEW MACHINE THAT HAS BEEN FIXED ALREADY BEFORE EVEN USING IT. MAKRO WOODMEAD DOESN'T WANT TO REFUND ME OR GIVE ME A NEW MACHINE. @MAKRO AND @DEFY HELP ME OUT OF THIS ISSUE