MV
Martin V
1 reviews | Active since Mar 2016
04 Mar 2016, 10:42
New Security Scanning at the door
After checkout and paying for your goods, it appears that ALL your goods needs to be scanned again at the door. I find this a ridiculous waste of my time. Why am I being treated like a ********? What is next, a full body pat down? I saw some customers bags, which they paid for and wanted to use to easily carry their items, torn open in order to scan everything again... <br> <br> Please Makro, stop the madness or I'm not going back.
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Makro's replyOfficial
05 Mar 2016, 10:38Hello mdevill,
Thank you for taking the time to raise your dissatisfaction. We appreciate that this may have caused frustration and inconvenience for you and would like to offer our sincerest apologies.
Our end controllers concentrate on two angles and track the number and value of errors they detect where customers would have overpaid and where Makro would have lost due to error or *****, and we believe that this vindicates our reasons for performing this function. We have just replace the pen system with the scanner.
We try and ensure that all customers have a safe and pleasant shopping experience.
Please do not let this incident prevent you from remaining a Makro customer - we really do value your custom
Regards
Mmule Moropa
Thank you for taking the time to raise your dissatisfaction. We appreciate that this may have caused frustration and inconvenience for you and would like to offer our sincerest apologies.
Our end controllers concentrate on two angles and track the number and value of errors they detect where customers would have overpaid and where Makro would have lost due to error or *****, and we believe that this vindicates our reasons for performing this function. We have just replace the pen system with the scanner.
We try and ensure that all customers have a safe and pleasant shopping experience.
Please do not let this incident prevent you from remaining a Makro customer - we really do value your custom
Regards
Mmule Moropa
Makro's reply05 Mar 2016, 10:38
Official
Hello mdevill,
Thank you for taking the time to raise your dissatisfaction. We appreciate that this may have caused frustration and inconvenience for you and would like to offer our sincerest apologies.
Our end controllers concentrate on two angles and track the number and value of errors they detect where customers would have overpaid and where Makro would have lost due to error or *****, and we believe that this vindicates our reasons for performing this function. We have just replace the pen system with the scanner.
We try and ensure that all customers have a safe and pleasant shopping experience.
Please do not let this incident prevent you from remaining a Makro customer - we really do value your custom
Regards
Mmule Moropa
Thank you for taking the time to raise your dissatisfaction. We appreciate that this may have caused frustration and inconvenience for you and would like to offer our sincerest apologies.
Our end controllers concentrate on two angles and track the number and value of errors they detect where customers would have overpaid and where Makro would have lost due to error or *****, and we believe that this vindicates our reasons for performing this function. We have just replace the pen system with the scanner.
We try and ensure that all customers have a safe and pleasant shopping experience.
Please do not let this incident prevent you from remaining a Makro customer - we really do value your custom
Regards
Mmule Moropa