HN
Hestie N
1 reviews | Active since Nov 2022
30 Apr 2025, 14:18
New online disaster, to order
I have ordered regularly from Makro, but now they suddenly have a new website, and they simply can't deliver the products here anymore, that I received regularly. When you phone in, you are being told to send an e-mail with the screenshots. All my history is also gone. What a disaster, really Makro, why change things that worked, to simply non existing???
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Replies (2)HN
Hestie N's updateReviewer Update
02 May 2025, 09:22First of all you did absolutely nothing to correct this:
Still waiting for an answer why Makro can't deliver, since on the new website:
1. How can you deliver ProNutro Chocolate Flavour but not Caramel Flavour?
2. How can you deliver 12 separate packages of ProNutro Chocolate Flavour, but not a box with 12 in?
3. How can you suddenly not deliver Mayonnaise, after you have always delivered it?
4. How can you now not deliver a Kreepy, but in the past you did?
5. Why I must pay a delivery fee of R50, for an order more than R 2 000?
Your customer care can't help, I have send e-mails with screenshots, no feedback and no resolutions.
Makro is simply not interested in business anymore.
Still waiting for an answer why Makro can't deliver, since on the new website:
1. How can you deliver ProNutro Chocolate Flavour but not Caramel Flavour?
2. How can you deliver 12 separate packages of ProNutro Chocolate Flavour, but not a box with 12 in?
3. How can you suddenly not deliver Mayonnaise, after you have always delivered it?
4. How can you now not deliver a Kreepy, but in the past you did?
5. Why I must pay a delivery fee of R50, for an order more than R 2 000?
Your customer care can't help, I have send e-mails with screenshots, no feedback and no resolutions.
Makro is simply not interested in business anymore.
HN
Hestie N's update02 May 2025, 09:22
Reviewer Update
First of all you did absolutely nothing to correct this:
Still waiting for an answer why Makro can't deliver, since on the new website:
1. How can you deliver ProNutro Chocolate Flavour but not Caramel Flavour?
2. How can you deliver 12 separate packages of ProNutro Chocolate Flavour, but not a box with 12 in?
3. How can you suddenly not deliver Mayonnaise, after you have always delivered it?
4. How can you now not deliver a Kreepy, but in the past you did?
5. Why I must pay a delivery fee of R50, for an order more than R 2 000?
Your customer care can't help, I have send e-mails with screenshots, no feedback and no resolutions.
Makro is simply not interested in business anymore.
Still waiting for an answer why Makro can't deliver, since on the new website:
1. How can you deliver ProNutro Chocolate Flavour but not Caramel Flavour?
2. How can you deliver 12 separate packages of ProNutro Chocolate Flavour, but not a box with 12 in?
3. How can you suddenly not deliver Mayonnaise, after you have always delivered it?
4. How can you now not deliver a Kreepy, but in the past you did?
5. Why I must pay a delivery fee of R50, for an order more than R 2 000?
Your customer care can't help, I have send e-mails with screenshots, no feedback and no resolutions.
Makro is simply not interested in business anymore.
HN
Hestie N's updateReviewer Update
02 May 2025, 20:04You have done absolutely nothing, to correct your website or the problems.
I have bought everything elsewhere.
I have bought everything elsewhere.
HN
Hestie N's update02 May 2025, 20:04
Reviewer Update
You have done absolutely nothing, to correct your website or the problems.
I have bought everything elsewhere.
I have bought everything elsewhere.