SK
Sietse K
1 reviews | Active since Jan 2015
21 Feb 2022, 13:32
"New" but broken goods
How is it possible to buy three major/large appliances from Makro, one delivered and 2 collected, unboxing them at home just to find they have signs of wear and tear, major damage and in non working condition from day one?!
Sorting the issue for replacement is also a time exhausting occurrence with Makro always wanting me as the client to transport the items to their facility not understanding, or having any remorse to the inconvenienced caused by this.
This was strike 3 for me, taking my business to other retailers!!
Helpful (0)
Replies (1)0
Replies (1)SK
Sietse K's updateReviewer Update
25 Feb 2022, 12:38So Makro did contact me on email, it was automated at first.
I did mention to them that as per previous experience, this process will take more than a week and a half and I do not have time to wait that long.
Went to the Wonderboom Branch where a lady by Katlego and a gentlemen called Jay assisted me, they were very helpful and courteous, received the new unit within 30-40min's and gladly it worked first time with no existing damage.
The only problem is, I arrived at their exchange desk quite early in the morning and the amount of exchanges that they received that early in the day is quite alarming.
I did mention to them that as per previous experience, this process will take more than a week and a half and I do not have time to wait that long.
Went to the Wonderboom Branch where a lady by Katlego and a gentlemen called Jay assisted me, they were very helpful and courteous, received the new unit within 30-40min's and gladly it worked first time with no existing damage.
The only problem is, I arrived at their exchange desk quite early in the morning and the amount of exchanges that they received that early in the day is quite alarming.
SK
Sietse K's update25 Feb 2022, 12:38
Reviewer Update
So Makro did contact me on email, it was automated at first.
I did mention to them that as per previous experience, this process will take more than a week and a half and I do not have time to wait that long.
Went to the Wonderboom Branch where a lady by Katlego and a gentlemen called Jay assisted me, they were very helpful and courteous, received the new unit within 30-40min's and gladly it worked first time with no existing damage.
The only problem is, I arrived at their exchange desk quite early in the morning and the amount of exchanges that they received that early in the day is quite alarming.
I did mention to them that as per previous experience, this process will take more than a week and a half and I do not have time to wait that long.
Went to the Wonderboom Branch where a lady by Katlego and a gentlemen called Jay assisted me, they were very helpful and courteous, received the new unit within 30-40min's and gladly it worked first time with no existing damage.
The only problem is, I arrived at their exchange desk quite early in the morning and the amount of exchanges that they received that early in the day is quite alarming.