NEVER USING MAKRO AGAIN

Makro online is a clown show On the 14th of of December I purchased 2 products online for a Christmas present. On the order they assured me that the package would be delivered by latest 21st of December. One package arrived as the wrong product and the other they notified me on the 24th, after I contacted them for an update, that they had no stock. I returned the product that was incorrect and requested a refund on both products. Makro assured me that the refund would be processed and paid in 10 to 14 working days. After 3 weeks I requested an update and they said the refund had been paid. Since that 3 week point I have been fighting with makro about the refund every single week since then. I have gone in store multiple times, contacted their help line multiple times (unprofessional, untrained and extremely rude staff who have no idea how to help beyond a set script) and every single person I have contacted has assured me that the refund has been paid and I need to contact my bank. I have contacted my bank and their response is that there is no record of any form of refund that has been processed or paid from makro. I have gotten a sworn SAPS affidavit stating that I have not received this refund and still nothing. This is a large multimillion rand company and it is absolutely disgusting how they treat their customers. Makro online should be ashamed of the 20 000 poor reviews and should have a close look at the finances of this department. I am considering opening a case of ***** against makro as I have ran out of other ideas an how to handle this situation.