Never use their online service!

Item: Makro
Rating: 1
Author: Winston L

I placed an order on the 27th of Nov. 2019. The package was meant for a wedding! 9 Dec: - I made a call, the guy told me you were out of stock but now you are sorted and the package is packed and ready to be delivered. - He promised delivery on Tuesday the 10th 10 Dec: - No delivery. No feedback - I call. The lady says delivery will be on Wed the 11th 11 Dec: - I call. A lady says she can’t see on her side what’s happening. Now this info is useless to me. - I ask for the name and number of someone who can assist. She makes me stay on the line until I run out of airtime! No call back, no update!

I am seeking my refund and they can keep their damn package!

Helpful (0)

Replies (2)

Makro's replyOfficial

11 Dec 2019, 12:53

Good day Winston

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply11 Dec 2019, 12:53

Official

Winston L's updateReviewer Update

06 Jan 2020, 11:35

Good day,

I cancelled my order on the 11th of Dec 2019. I am still waiting for my refund. What is happening with Makro honestly?

Winston L's update06 Jan 2020, 11:35

Reviewer Update

Good day,

I cancelled my order on the 11th of Dec 2019. I am still waiting for my refund. What is happening with Makro honestly?