Never use Makro Online... they are unable to grasp the concept

Ordered placed 1st April early morning (online exclusive so no click and collect), estimated delivery 8th April. No delivery on 8th so I call in because if the delivery does not arrive by the 9th the delivery address will need to change. I get told that the matter will be elevated and that they or the courier company will contact me to make sure the matter is resolved... no one contacts me and I call another 2 times before the end of the 9th. I call on the 10th - "we will contact you"...no one contacts me. I call on the 11th and let them know that if no one contacts me before the end of the day I am cancelling the order...no one contacts me. I cancelled the order and I want a full refund, delivery included as no delivery was made. I GET TOLD SOMEONE WILL CONTACT ME AND....no one contacts me. I call today the 15th and get left on hold for so long that the call drops.

The saddest part is that I ordered something from a small competitor store for my brother in law... free delivery in 2 days from across the country. No fuss no hassles. I recommend you shut down your online sales and stick to store front only. Use the online as a catalogue.