JB
Juan B

1 reviews | Active since Jan 2015

03 Aug 2017, 14:50

Never use Makro online system

<p>I ordered a freezer online and made the payment as per instruction when checking out and confirming order with the reference provided.</p> <p> </p> <p>I received an email that had a "track your order" link attached.</p> <p> </p> <p>Today I saw my 48h payment window has elapsed, but I made the payment seconds after I received the reference to use when paying.</p> <p> </p> <p>I tried to email Makro, but the email was returned undeliverable.</p> <p>I called the branch that has to deliver, they refered me to the online number (national number) which rings 3 times and drops the call everytime I call.</p> <p> </p> <p>Please have a representative contact me.</p> <p>I want what I ordered or my money back. This is pathetic.</p>

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Replies (1)
Makro
Makro's reply15 Aug 2017, 09:24
Official

Good day

Apologies for the late response we had a problem with our system. Please be aware that we have escalated your complaint to the relevent department and they will contact you soon.

Mbali Makhanya