kM
keith M
1 reviews | Active since Nov 2021
13 Dec 2023, 16:35
Never use Makro online ordering if you want to receive your order on time or at all
I would suggest that you DO NOT order anything online with Makro, the delivery dates are not kept and good luck getting any information when you will receive your order. I ordered on the 5th of Dec, with the delivery date being the 11th of December according to Makro the last update I received was on the 7th Dec stating that my order has been packed and is awaiting pick up by the courier on the 13th Dec it is still in packed status, I have emailed customer care to get an automated reply a day later stating that they are experiencing a lot of emails/ messages. I have used the chat function twice and all I get is that they are not sure why it hasn't been collected yet but they will request an update and get back to me which has not happened. If you call the customer care number they give the same story no one can tell why the courier hasn't picked up. Judging by the first 4 pages of reviews Makro/Massmart don't care about customers or their so called operating model.
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Replies (4)kM
keith M's updateReviewer Update
14 Dec 2023, 15:28I received a phone call this morning promising that the online market place team would contact me regarding the delays in my delivery I am still waiting for the call.
I suspect that either the 3rd party supplier doesn't have stock or there is issue between Makro the supplier and the couriers whichever way it is it affects the consumer but it does seem like Makro/Massmart don't really care if I look at the nearly 14000 1 star reviews on hello peter
As it stands now I am contemplating contacting the ombudsman (GGSO) because what you are doing is going against the CPA regarding delivery times.
I suspect that either the 3rd party supplier doesn't have stock or there is issue between Makro the supplier and the couriers whichever way it is it affects the consumer but it does seem like Makro/Massmart don't really care if I look at the nearly 14000 1 star reviews on hello peter
As it stands now I am contemplating contacting the ombudsman (GGSO) because what you are doing is going against the CPA regarding delivery times.
kM
keith M's update14 Dec 2023, 15:28
Reviewer Update
I received a phone call this morning promising that the online market place team would contact me regarding the delays in my delivery I am still waiting for the call.
I suspect that either the 3rd party supplier doesn't have stock or there is issue between Makro the supplier and the couriers whichever way it is it affects the consumer but it does seem like Makro/Massmart don't really care if I look at the nearly 14000 1 star reviews on hello peter
As it stands now I am contemplating contacting the ombudsman (GGSO) because what you are doing is going against the CPA regarding delivery times.
I suspect that either the 3rd party supplier doesn't have stock or there is issue between Makro the supplier and the couriers whichever way it is it affects the consumer but it does seem like Makro/Massmart don't really care if I look at the nearly 14000 1 star reviews on hello peter
As it stands now I am contemplating contacting the ombudsman (GGSO) because what you are doing is going against the CPA regarding delivery times.
kM
keith M's updateReviewer Update
16 Dec 2023, 09:50So I have still not received any feedback from the market place team as promised.
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous
kM
keith M's update16 Dec 2023, 09:50
Reviewer Update
So I have still not received any feedback from the market place team as promised.
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous
kM
keith M's updateReviewer Update
16 Dec 2023, 09:52So I have still not received any feedback from the market place team as promised.
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous
kM
keith M's update16 Dec 2023, 09:52
Reviewer Update
So I have still not received any feedback from the market place team as promised.
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous
kM
keith M's updateReviewer Update
16 Dec 2023, 10:40So I have still not received any feedback from the market place team as promised.
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous
kM
keith M's update16 Dec 2023, 10:40
Reviewer Update
So I have still not received any feedback from the market place team as promised.
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous
I have called the call center twice since the call from your head office yesterday I was told they will escalate it so that it can be delivered today and then when I call again today to confirm this they are apparently still waiting for the market place team to supply feedback as to the resolution of this matter.
And according to the call center agent this will take 48 hours, How difficult is it to give feedback on a problem or to organize a courier to pick up and deliver.
The only feedback I have received was on Thursday from your head office just to tell me that I will be contacted otherwise all other communication has come from my side either emailing calling or using the web chat and I am still none the wiser as to when I will receive my order.
I have laid a complaint with the ombudsman as this is ridiculous