1 reviews | Active since Jul 2020
Never use Makro Online!!!!
I placed an order on 16 June 2020 for a Boma braai pit including delivery as I am based in Kimberley. I called on Wednesday 24 June 2020 as i had not yet received any correspondence from Makro regarding my order. I was told that the courier collects on Mondays, Wednesdays and Fridays. So i was assured that it would either be by me on Friday 26 June 2020 or Monday 29 June 2020. I received a call on Sunday 28 June 2020 from a Makro employee asking how I am enjoying my product....... I had not yet received it!!!! Called again on 01 July 2020 and all the person could tell me is they dont know... That my order is there and marked for collection..... I arranged to collect the order with my own on 01 July 2020 and requested a refund on my order for the delivery fee with still no response!! I also tried to call to place a return as the product is not even what i expected it to be with still no response!!!
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team