Never use Makro online

Item: Makro
Rating: 1
Author: Johan F

When you order something simple online it should not take more than 2 weeks for us to receive it. Even more - on the track item function it shows that it has already been delivered - IT HAS STILL NOT BEEN DELIVERED. We tried the Makro chat and trying to phone them to resolve the issue, but they say we should contact the courier. It is not my job to run after their bad couriers when their system is not working and I don't get what I paid for

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Replies (1)

Makro's replyOfficial

06 Jul 2020, 08:15

Good day Johan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 08:15

Official