Never trust Makro!

Let me start by saying that my Birthday is this Saturday (7th April) and I purchased a Samsung French Door Fridge from Makro Cape Gate (Cape Town, South Africa) through Makro Montague Gardens (Cape Town, South Africa) on Monday (2nd April). The reason why Makro Cape Gate supp**** the fridge was because Makro Montague Gardens did not have stock. The fridge and delivery of it was paid, however the sales person indicated that it could only be delivered on Wednesday (4th April). SUbsequent to the confirmation of delivery, I ordered cakes and foods for my Birthday. The delivery of the fridge was late, after 5PM, the box was opened and the fridge had a large scratch on the door. I subsequently returned the fridge and phoned Makro Cape Gate. The manager informed me that they also did not have additional stock and the I had to wait another 2 to 3 weeks for the fridge which I had already bought and paid for in full. Now I sit without a fridge and no where to preserve my foods in, in preparation for my birthday on Saturday. This morning I contacted Makro again to explain the situation with regards to my food and festive preparations, I received absolutely no pleasure from the management and I am still in a predicament! This is ridiculous, why advertise and sell products and accept good money for it only to not have stock of the products which you are selling?!

Angry and frustrated customer.