Never Trust Macro or Ryobi

On the 18th October2017 my wife baught me a 1000W Ryobi trimmer for R1199.00. I used it gor the first time on the 10th November 201i and within about 15 min after tapping for linefeed( maybe for the 5th time) the tap head released the line with no stop. I rewound the remaining line(provided with the purchase) but ghe taphead would not lock. I returned the complete unit in its container as purchased to Macro on the 14th November 2017 where the unit was accepted for evaluation. On the 24th November I was contacted by Macro advising that the taphead is not covered under the warrenty. I paid nearly R1200.00 and used the equipment for approx 15 min and then adbvised that a brand new unit is not covered by their warrenty. This is pathetic from 2 such huge companies and I am warning potential Ryobi buyers at Macro who do not support their clients. I intend taking this matter further.