1 reviews | Active since Jun 2021
NEVER SHOP ONLINE!!!!
I ordered a sunbeam blender online which was on sale on the 28th of May( R349) and also added a wine bottle to total my order to R400 for free delivery. Apparently the wine was out of stock but it was never indicated to me so they decided to split the deliveries and mind you im not even aware of any of these. So I waited and waited but dololo no delivery or communication from makro about the delivery. On the 31st May I tried to track my order online and it showed the order is still in progress not even packaged as yet!!!!!!! So I called the contact centre and followed up and thats where they told me my items were split, and the blender was dispatched on the 29th meaning I should receive it anytime and that was it. I continued to wait with my frustration then on the 4th I got a call from their so-called DVS couriers around 6am saying they'll deliver my package that day. I cancelled all my plans for the day just to wait for them but guess what? NOTHING was delivered I then called them later that day and they said they failed to make my delivery so thereof another delivery will be scheduled probably on monday, so I must wait for the entire weekend!!!! To start all over again! With the calls and the endless wait. That's when I made up my mind and decided to cancel the order and request a refund!!! I AM NEVER EVER GONNA SHOP WITH THIS EVER AGAIN MY ENTIRE LIFE. WHAT A PATHETIC CUSTOMER SERVICE!!
