Never purchase online

If you look at the Consumer Protection Act, 68 of 2008 (CPA), is not the only law that protects consumers but lays a solid foundation by promoting a fair, accessible and sustainable marketplace for products and services. The CPA entitles consumers to the delivery of goods and performance of services as agreed and in an acceptable manner, also when shopping online. This means that late deliveries in South Africa are unacceptable. Suppliers must deliver goods on the agreed date, time and place. If the specifics haven’t been agreed, the supplier must provide the products within a reasonable time. Any delays must be communicated with the consumer, and if delivery is late, the consumer is allowed to cancel the transaction without penalty. The consumer has the right to claim a refund, interest (at the prescribed rate), as well as any costs incurred due to the supplier breaching the terms and conditions of the agreement
Since Makro agreed and confirmed specifics of the product I purchased. I as the customer am entitiled to claim a full refund, including interest, as well as further cost that was incurrred during makros lack of communication. Which includes the numerous call costs related to the process.
Provide me with a voucher of the original cost of the product R24 999 or the cost of the above.

In response to your terms and conditions makro did garantee stock which contras your t's and c's. "Where items cannot be delivered, Makro will endeavour to contact the customer based on the information provided at registration, and offer either the option to cancel the order or reduce the quantities, where applicable." Nom of this was broight forward. Your logo even states customers first!. I want a full refund/voucher at the original price!. I will not wait another 5-10 days for such to reflect!.

I expect a full refund in the form of a voucher at the orginal price so I do not waste anymore of my time with your customer service line!

So basically you dont listen to your customers requests!

Now evwrything on the site is updated.

I have to wait 10 days ! This is furstrating gosh. Will never buy from you guys ever again. Useless!