NEVER PURCHASE ANYTHING FROM MAKRO ONLINE!

I purchased 5 items from the Makro online store in October. It took Makro 3 separate deliveries to deliver 4 out of the 5 items that I purchased. I kept emailing Makro to see when I would be getting the 5th item. All I received were "We have escalated the issue" responses from multiple employees. I eventually give up and go to the Makro store and purchase the item that I need. In November I get a call saying that they don't have stock of the item and they will be refunding me. No refund received yet. So I email them again and receive the same responses. I've sent out a few emails in December and they've been ignored. Then today I call through to customer services and explain my situation (I didn't get her name) to the Makro employee. She says that she's gonna investigate and put me on hold. She puts me on hold for 20 minutes and then cuts the call on me. I called back again and spoke to a Mathabo and insisted that a manager call me back. No calls received yet. This is the first and last time that I use your online services. It's being run by a bunch of clowns and ostriches who stick their heads in the sand when ever there's an issue. Save yourself the headache, buy from Takealot or another reputable brand because Makro online don't have a clue as to what they're doing.