NEVER PURCHASE ANYTHING FROM MAKRO ON-LINE

If you are thinking of making a purchase via Makro on-line...DO NOT!! MAKRO MONTAGUE GARDENS withhold your purchase from you for OVER A WEEK.

Had I known that it was going to take Makro staff OVER A WEEK, to walk to the back, get my purchase and let me know that it is ready for collection, I would NOT have made the purchase on-line, but would have gone into the store rather.

The only reason I purchased on-line (with the choice of collection, as opposed to delivery) was because I was worried that stock would be sold, before I could make it to the store, in person, the following day.

BUT ALAS, there is PLENTY of stock IN STORE, yet I am NOT ABLE TO COLLECT MY PURCHASE until 11 April, OVER A WEEK after the online purchase was affected.

I phoned them up and asked them to REVERSE the purchase and to return the R1599 TO MY BANK ACCOUNT, so that I could go into the store, request the item, proceed to checkout, purchase and walk out with the product. BUT NO!. they REFUSE to reverse my purchase.

The MOST INFURIATING thing is explaining to call centre staff, that I was in the store 3 days ago, on Saturday 30 March. I selected the sporting item that I wished to purchase, off the floor. The staff member returned 15 min's later, with the said product on a flatbed trolly. I proceeded to checkout, purchased the product and left with my purchase within 25 minutes of arriving at the store.

3 days later, I decided to purchase another one, of the very same item I purchase over the weekend. But did so online, for fear of stock being sold out, before I could reach the store, the following day.

Only to be told that it is now going to take OVER AN ENTIRE ****ING WEEK, for a staff member to accomplish, what took another staff member just 15 minutes to accomplish 3 days ago, during my in-store purchase.

MORAL OF THE STORY: NEVER EVER purchase ANYTHING from Makro on-line, unless your are satisfied with your purchase being WITH HELD from you, for OVER A WEEK. Despite the fact that there is ample stock of the product, in store. Makro will flatly refuse to reverse the purchase.