Never purchase anything from Makro.

I am terribly disappointed in Makro. On 20 November I purchased a BestWay swimming pool as a Christmas Gift for my daughter from Makro. Firstly it was delivered late 9 days later on the 29th. I assembled the pool the next day and filled it with water. I noticed the next morning that it was leaking. On Friday the 2 December I continuously tried to contact Makro to set up an exchange of the product. I stayed on the line for hours but did not manage to reach one of their agents. On Monday 5 December I finally got through and was promised that the complaint would be escalated. It is now Wednesday 7 December and still no response from Makro. This was my first purchase from Makro. It will most certainly be my last. I am a single parent and R2000 doesn't just fall from the sky. Also my daughter now has no present that she can enjoy. Just a broken pool in a hot Northern Cape scorching summer. Order No: MAK***. Thank you for nothing Makro and robbing me of R2000. I guess you like to grab the money while it's pouring over the holiday season hey, but no after service.