NEVER PLACE AN ONLINE ORDER ON MAKRO

NEVER PLACE AN ONLINE ORDER FOR MAKRO

I have been trying to resolve an issue with an order that has been mixed up for 2 weeks now. I made numerous phone calls to their call center and wrote numerous emails explaining the problem. To date nothing has been done. All I hear is we are sorry. We will call the store that made the error to refund you. I app**** for a refund to say NOTHING WAS DELIVERED. Yet, Makro send a courier to collect the items I DID NOT RECIEVE. To make matters worse, the call centre agents place you on hold "to check with the store or to get someone to speak to me about this" and then leaves me on hold until the call cuts out. I spend my entire cell phone call allowance for the month on calling Makro online support call centre. They refuse to put me through to a supervisor or manager in charge. They make my repeat the storie 100 times, then puts me on hold and disappears. I have even attempted to call the store, but the number on the internet for the store takes you back to the call centre. If you want to hand over money and not get your items, order anything online on Makro. They have now lost a loyal customer that has been shopping with them for 20 years - in store. This was my 1st online experience and never to be repeated.