Never ordering online with Makro again.

Item: Makro
Rating: 1
Author: Leroy C

Placed an online order 22 May for 4 Monitors. Called on 2 June as the order was remaining unfulfilled. I was assured there was stock and that I must wait the prescribed 14 business days for my delivery. On 10 June I receive a mail that my order has been cancelled. I called the call centre again, they advised this is because there is no stock. They advised me that my refund will take another 10 working days. I encourage the management of the Makro online store to place an order on Takealot, they will show you how it's done. Never placing another online order with Makro again.

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Replies (1)

Makro's replyOfficial

02 Jul 2020, 14:57

Good day Leroy,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 14:57

Official