Never order online with Makro rather go straight to the store.

I purchased a fridge using Makro's online services. They delivered me a wrong fridge that is R1000 less to the one I initially ordered, this happened on the 4th of April and I've been sending emails and calling ever since. I agreed to keep the fridge because my food was getting spoilt since I bought groceries knowing that my fridge was coming so I kept the fridge and asked for a R1000 refund. On the 26th of April the lady who was helping me sent me an email saying my refund was done on the 25th of April, we're approaching the 25th of May and I still don't have the money in my account. I will never order online ever again, worst experience ever. I need them to pay my refund because they decided to deliver me the wrong fridge but now they're giving me a run for my money. :(