Never order online from Makro

Never order online on Makro, it is a disaster, a disaster is actually a understatement. My son wanted a aeroplane for his birthday we placed the order for a aeroplane that flies and does tricks, delivery was supposed to be 2-5 days, came on the 6th day, my son opened it and it was a aeroplane that rolls on the ground, the aeroplane wasn't on Makro website anymore went instore Alberton branch, they couldn't help me at pick it up, went instore spoke to a manager he says it's a 3rd party purchase they can't help in store, he looked on Makro website saw it wasn't there anymore, in the space of 15 mins - 3 different customers with the same issue, they received the wrong item, manager informed me it has to be logged online, I logged the collection online the same day the Friday, it was collected the Tuesday, the Alberton manager phoned me on Friday promising the refund would be Tuesday, I emailed this morning a lady Asanda super rude informed me the refund was only processed Tuesday, a whole week after it was collected and says that it will take 7-14 WORKING days to reflect, the website says 7 days, I phoned the manager Freedom at the Alberton branch and asked him what's going on he says he was informed it will be done by Tuesday, he was going to phone and let me know, I'm still waiting to hear, Makro wake up, 3 weeks from ordering and still no refund, keep saying it's not in your control it's 3rd party, I ordered on a Makro website, take responsibility, I see 100s of complaints people not receiving their refunds , it's an absolute joke