SP
SUE P
1 reviews | Active since Apr 2013
21 Jan 2019, 10:28
NEVER order online at MAKRO
I have NEVER experienced such shocking Customer service - With 12 emails , numerous phone calls , and endless pleading, shouting and begging - I am STILL WAITING FOR MY FULL REFUND !!!!! Order was cancelled on 1 December due to NO communication ; then received calls to deliver part of the order - now I have part refund ( despite saying the ENTIRE order was cancelled - NUMEROUS TIMES !!) I am at a loss as to what else to do !!! Just refund me my money ...PLEASE !!!!
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
21 Jan 2019, 10:51 Good day SUE
Thank you for your feedback.
I'm sorry to hear that you've not received your refund for your Makro Online order. This is certainly not the type of service we'd like you to have.
We will follow up with the the relevant store with regards to your refund. As soon as we have feedback we'll revert back to you.
We appreciate your patience in this matter.
Regards
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry to hear that you've not received your refund for your Makro Online order. This is certainly not the type of service we'd like you to have.
We will follow up with the the relevant store with regards to your refund. As soon as we have feedback we'll revert back to you.
We appreciate your patience in this matter.
Regards
Otsiele Boikanyo
Makro's reply21 Jan 2019, 10:51
Official
Good day SUE
Thank you for your feedback.
I'm sorry to hear that you've not received your refund for your Makro Online order. This is certainly not the type of service we'd like you to have.
We will follow up with the the relevant store with regards to your refund. As soon as we have feedback we'll revert back to you.
We appreciate your patience in this matter.
Regards
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry to hear that you've not received your refund for your Makro Online order. This is certainly not the type of service we'd like you to have.
We will follow up with the the relevant store with regards to your refund. As soon as we have feedback we'll revert back to you.
We appreciate your patience in this matter.
Regards
Otsiele Boikanyo
SP
SUE P's updateReviewer Update
24 Jan 2019, 11:26and still nothing .......
SP
SUE P's update24 Jan 2019, 11:26
Reviewer Update
and still nothing .......
SP
SUE P's updateReviewer Update
24 Jan 2019, 11:41ONCE AGAIN - "the order is not completely cancelled " ; "" I am sorry , I can escalate it " ; "please be patient " and so the saga continues ...
SP
SUE P's update24 Jan 2019, 11:41
Reviewer Update
ONCE AGAIN - "the order is not completely cancelled " ; "" I am sorry , I can escalate it " ; "please be patient " and so the saga continues ...
SP
SUE P's updateReviewer Update
31 Jan 2019, 12:54@Makro - all fine to respond but it makes it worse when there is ALSO no feedback after that !...
SP
SUE P's update31 Jan 2019, 12:54
Reviewer Update
@Makro - all fine to respond but it makes it worse when there is ALSO no feedback after that !...
SP
SUE P's updateReviewer Update
11 Feb 2019, 08:40Feb 4th "The refund will DEFINITELY happen today " ......
and yet, true to form - NOTHING !!! Do I get interest since 1 Dec @Makro ?
SP
SUE P's update11 Feb 2019, 08:40
Reviewer Update
Feb 4th "The refund will DEFINITELY happen today " ......
and yet, true to form - NOTHING !!! Do I get interest since 1 Dec @Makro ?