Never Order on MAKRO online.

I made a purchase of essential items for my grandmother on the makro website and till today I have not received the items.had to drive to the store (woodmead) to find out what was happening and I was told that my order did not drop on the SAP system therefore they need to enquire with their IT department. Waiting period for the IT to return with a resolution is unknown till today. Even after I explained that this order was for an elderly person who needs the groceries. Store online manager promised to call since last week,j had to pick up the phone and follow up and the best part this is after I was on hold for 20+minutes! I've been calling the call center everyday and they always say the problem is with the store.