TD
Tebogo D
1 reviews | Active since Nov 2024
10 Nov 2024, 09:17
Never order on Makro
The service at Makro is very poor. I made a grocery order last week Sunday (3 November) and till this day, I have not received my order. There has been no communication from them and I tried multiple times to contact them, and they are not responding.
I'd like to warn anyone who is about to make an order on Makro, to not do it. Rather save yourself the stress and buy elsewhere.
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Makro's replyOfficial
14 Nov 2024, 11:51Hi Tebogo Ditse,
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We feel terrible for the delay in delivering your order, and we take this matter to heart. It’s important to us that we acknowledge our mistake and ensure you know that keeping you informed is our responsibility.
Could you kindly provide us your order number so that we can look into this matter for you.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We feel terrible for the delay in delivering your order, and we take this matter to heart. It’s important to us that we acknowledge our mistake and ensure you know that keeping you informed is our responsibility.
Could you kindly provide us your order number so that we can look into this matter for you.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply14 Nov 2024, 11:51
Official
Hi Tebogo Ditse,
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We feel terrible for the delay in delivering your order, and we take this matter to heart. It’s important to us that we acknowledge our mistake and ensure you know that keeping you informed is our responsibility.
Could you kindly provide us your order number so that we can look into this matter for you.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We feel terrible for the delay in delivering your order, and we take this matter to heart. It’s important to us that we acknowledge our mistake and ensure you know that keeping you informed is our responsibility.
Could you kindly provide us your order number so that we can look into this matter for you.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,