NEVER ORDER AT MAKRO ONLINE...EVER!!!

I placed an order for a Washing Machine Online on the 24th of July and after 3 calls and an email to the call centre I still don't have my machine. I was given a number for the Silverlakes Makro that have a rude receptionist who doesn't even indicate when your call is being forwarded. After speaking to Joyce who assured me that my order would be delivered today, I still don't have it. Not a single person has attempted to tell me why except the last Call Centre Agent I spoke to. Not even an email to say if my item is out of order or not. I think Makro is doing this on purpose so they can take business away from Takealot and mostly just **** customers off and to make matters worse they don't even refund people their money. If I ask for a refund now I might not even get my money back and how do I make a decision on that when I don't even know what's keeping the order. I'm an online shopper and this is the first time a company has pulled this... Please do not apologise either tell me my order is on it's way or the money has been returned to me and I can use it tomorrow because you are not sorry...we are just business transactions to you. Anyway why are we forced to rate a star when this company doesn't even deserve one?