Never open a Makro Credit card!!!!
<p>One of these telesales has phone me some time ago and offered me the FREE Makro Credit card. I should have known from the start not to even listen to them but I agreed to get this Free Makro Credit Card. </p> <p> </p> <p>I had this card for not even a month and used it to buy something at Makro for R110. Only after that did I receive the legal documentation and discovered that you as a client is liable each month for extra interests, administration fees and insurance, even if you are not using the card at all!!!!</p> <p>I decided that I did not need this card after all and was going to cancel it ASAP!!!</p> <p>This is now where the horror starts! I phoned their 086 number and told the consultant that I did not agreed to these terms and that I shall pay the outstanding amount of R110 back to Makro so that They can close this account.</p> <p>I wrote a letter to Makro, included my ID and tried to pay the amount that I was liable for.</p> <p>Impossible!!!!!!</p> <p>The account number they give you does not work and even after I phone my bank and try to do the EFT, the Bank could not understand why this Makro account does not work. It gives error codes if you try to register the payment!</p> <p>A week pass because of life and after visiting the Makro branch in BFN I got the banking details again from their agents. No employee at Makro can assist you in getting the correct outstanding amount due. They must phone a NUMBER and then only after 15 minutes will they calculate what you own them that day. </p> <p> </p> <p>To my surprise and horror the lady told me that my R110 purchase is now R241, 73 if I pay it today.</p> <p> </p> <p>So under one month with this card and only spending R110, I must pay R131,73 interest, admin fee and insurance. </p> <p> </p> <p>I went back home and STILL could not do an EFT, because this account number does not work at all.</p> <p> </p> <p>I must go back to MAKRO again for the 3rd time to pay my account via the store and then send my cancelation letter, proof of payment with my ID to them.</p> <p> </p> <p>I will never in my life do business with MAKRO again. I will never accept any product that they so freely sell over the phone. 10 Min of my life over the phone is costing me more that I bargained for.</p> <p> </p> <p>BAD customer service MAKRO!!!BAD CREDIT CARD MAKRO!!! BAD BAD BAD!</p>
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Good day,
Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Good day,
Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
No employee of any Makro store has phoned me to date.
I still await the confirmation that my Makro Credit card is closed as requested.
Please respond asap
Thank you
Reniël Lodewyk
No employee of any Makro store has phoned me to date.
I still await the confirmation that my Makro Credit card is closed as requested.
Please respond asap
Thank you
Reniël Lodewyk
