JW
Jaco W
1 reviews | Active since Feb 2019
19 Jun 2019, 11:48
NEVER NEVER NEVER BUYING FROM MAKRO AGAIN!!!!!!!!!!!!!!1
Again very poor service. I logged a call for a broken AEG washing machine on 20/5/2019. reference 90745. I spoke to so many people to resolve however the call centre does not return your calls. The AEG technician came out saw the machine and verufied that it can't be repiared. It has been more than two weeks now for MAKRO ALBERTON and Call CENTRE to confirm that the credit is passed and That I can bring the broken machine back.
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Makro's replyOfficial
19 Jun 2019, 14:01Good day Jaco,
Thank you for raising your concerns with us.
Please accept our sincere apologies for not getting back to you as expected and for the overall customer service received from both the store and the customer service centre. This is definitely not the type of service we would like you or any of our customers to have.
We will follow up with the relevant party at the store level and we will provide feedback as soon as possible.
Warm Regards
Makro Hellopeter Team
Thank you for raising your concerns with us.
Please accept our sincere apologies for not getting back to you as expected and for the overall customer service received from both the store and the customer service centre. This is definitely not the type of service we would like you or any of our customers to have.
We will follow up with the relevant party at the store level and we will provide feedback as soon as possible.
Warm Regards
Makro Hellopeter Team
Makro's reply19 Jun 2019, 14:01
Official
Good day Jaco,
Thank you for raising your concerns with us.
Please accept our sincere apologies for not getting back to you as expected and for the overall customer service received from both the store and the customer service centre. This is definitely not the type of service we would like you or any of our customers to have.
We will follow up with the relevant party at the store level and we will provide feedback as soon as possible.
Warm Regards
Makro Hellopeter Team
Thank you for raising your concerns with us.
Please accept our sincere apologies for not getting back to you as expected and for the overall customer service received from both the store and the customer service centre. This is definitely not the type of service we would like you or any of our customers to have.
We will follow up with the relevant party at the store level and we will provide feedback as soon as possible.
Warm Regards
Makro Hellopeter Team