NEVER MAKE ONLINE PURCHASES WITH MAKRO

Item: Makro
Rating: 1
Author: Nokuzola S

I placed an online order on the 28 April 2020 for an non essential item at the time the order was placed. On the 1 May 2020 the country moved to level 4 and the item ordered became an essential item. I have been calling Makro to follow up on the order and have been reassured that this has been escalated and the order is on it's way to me. It has been almost a month and I still have not received my order. This is pathetic and Makro even has the audacity to call me for rating their customer services. I will never buy online from Makro again.

Helpful (0)

Replies (1)

Makro's replyOfficial

26 May 2020, 12:26

Good day Nokuzola,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply26 May 2020, 12:26

Official