Never make a online purchase with makro

Item: Makro
Rating: 1
Author: Bongisile M

I placed an online order on 20th February, and was told delivery would take 2-5 days, and I would be notified when it was ready for collection. On the 24th February I contacted MAKRO and was told it had been despatched for delivery. They promised to query it with the courier company. Its now two days later and I've never received no sms nothing about the delivery yet the money is with them - how long will it take for me to get my fridge im at the point where i even Wana cancel this transaction

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Replies (1)

Makro's replyOfficial

25 Feb 2021, 09:39

Good day Bongisile,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply25 Feb 2021, 09:39

Official