Never going to makro again

My brother went to major crown mines on the 13th April at around 3:00pm, he wanted to enquire about where the reception was so he could apply for a makro card before be purchases. However he was lost and went tot the entrance where there is a middle aged African lady guarding the gate, my brother politely asked her where the reception was, she ignored him, and he asked the second time she eithet looks up or down, did not even bother try to look at my brother when speaking to him, she said I a very rude tone, \ why did you walk past me and now you walk back?""