NEVER GIVE FEEDBACK OR STRAIGHT ANSWERS

Never in my life I've received this poor and unsatisfying service at a big company such as MAKRO!!! Terrible terrible terrible...

On the evening of the 22nd November 2018 I bought a Gotha 26" Sunny Ladies Mtb Bike white/pink/blue. They said due to high volumes purchasing I need to wait 7 - 10 working days for my bicycle to be delivered. So we are now already at 11 December 2018. I bought this bicycle as a gift for 06 December 2018. I still did not receive my bicycle yet.

So I phoned on 05 December 2018 5 times just to here one lie to the other! The one lady named Thato told me that my bicycle are at Time Freight Couriers, so when I asked her if she could please give me a tracking number then, she said no she cannot provide me with a tracking number and I also said if she cannot help me I will go further with this matter and if I must I will post a review on "Hello Peter" and then she asked me now why do you want to do that and then she said she will phone me back. She did phone me back and said she is on the matter and will get back to me, and yet she didn't. Then we phoned again speaking this time to Katlegho she said they must provide us with a tracking number but she will also get back to me with further details... still waiting for her feedback. Yesterday I phoned again they told me I must phone Time Freight Couriers. I phoned them they said no I need a tracking number. So they gave me Bloemfontein's Makro telephone number. The lady answered the phone and then I asked to speak to the manager but with an arrogant manner she first said no and then I insisted so she put me through to a guy named Craig he said he was that division's manager. And said that Bloemfontein have not received any Black Friday stock yet. And also told me he will get back to me before the end of the day. Now he did came back to me but he said he is still on the matter but I do not need to worry he will give me feedback before they close yesterday... Now I'm still waiting... they got my money... and I have nothing not straight answers on where my bicycle is or a bicycle!!!!!!!!!!!!!!!!!!!!!!

On 06 December 2018 I got an email to say that I must just be patient, my order is still in progress and must wait another 3 days for my order to be shipped. But when I went in on my online profile my order status showed and still show ORDER COMPLETE! ORDER COMPLETE BUT WITHOUT A TRACKING NUMBER OR A BICYCLE DELIVERED TO ME!!!!!!!!!!!!!

WILL NEVER EVER DO BUSINESS WITH MAKRO AGAIN...