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Dalene O

1 reviews | Active since Mar 2023

26 May 2023, 10:47

Never ever shop online at MAKRO

I ordered a item on the 22 April. Delivery in 3-5 days. Phone numerous times and every time I was promised that someone will phone me back. I still did not receive the item or my money back. Every time I request a cancellation, they tell me I will get my money in 7 - 14 days, but the never cancel my order. I now want my money back with interest today.

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Replies (4)
DO
Dalene O's update26 May 2023, 15:07
Reviewer Update
How will you follow this up if don't even know the detail of the order? Promises, promises. And nothing will happens
DO
Dalene O's update31 May 2023, 14:12
Reviewer Update
AND SURPRISE, SURPRISE I STILL DID NOT HEAR FROM MAKRO - DID NOT RECEIVE THE ITEM I ORDERED OR GOT MY MONEY BACK AS REQUETED. AND NOW THEY HANG UP ON ME WHEN I PHONE. I THINK MY ONLY OPTION IS TO SEE AN ATTORNEY

DO
Dalene O's update02 Jun 2023, 13:53
Reviewer Update
After my reply of the 31 May. I received an email from David Mabena, Helo Peter Consultant, Makro National Contact Center. He promise me that the TV is about to dispatch with a courier for delivery. And guess what....
DO
Dalene O's update05 Jun 2023, 13:41
Reviewer Update
I HAVE SEND AN EMAIL TO David Mabena, FROM Helo Peter Consultant, Makro National Contact Center THIS MORNING AND STILL DID NOT HEAR ANYTHING. I PHONED 7 TIMES AND HOLD ON FOR 30-45 MIN BECAUSE THEY HAVE TO PHONE MAKRO MILNERTO. I ASK THE PHONE NUMBER BUT IT IS REROOTED TO THE CALL CENTRE. SOMEBODY NEEDS TO CONTACT ME URGENTLY (O AND THE CLIENT CENTER CANNOT PHONE A CLIENT BACK) BUT I DON'T CARE. IF YOU DO NOT HAVE THE TV I ORDERED YOU CAN GIVE ME A BIGGER ONE NOW. I WILL BE AT MAKRO MILNERTON TOMORROW AND I WILL MAKE A BIG SEEN IT I DO NOT HGET WHAT I WANT TODAY