1 reviews | Active since Jan 2014
Never ever order anything from Makro, online Worst experience ever
makro Online is the worst... i really dont even understand the use of hellopeter if they are not going to take Makro into account for the bad services they are providing. i was going through peoples reviews and saw most people are complaining about the Makro online horrible service and Makro is not even responding to those complaints.
i had the same extremely horrible online service from Makro. i made a purchase online and cancelled the order. according to Makro's policy, it should take 5 - 7 working days to refund a customer. it has been 3 full weeks of me calling and emailing until today, they have not returned a cent.
i was supposed to start my second semester last week and i cant start school without paying a deposit which Makro cannot return. i have lost out on 2 weeks of class because of Makro and no one is holding them accountable.
i keep on calling and their *********** staff is forever lying and covering up for this worse services they are offering. they promised me a refund and i have learnt 3 days ago when i called, after weeks of calling that they should have asked for my banking details and no one did. i had to call again to give my banking details and still, one promise after the other and nothing is materializing.
i need to sue Makro for lying on their refund policy and for costing me my registration at school.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
- Makro Hellopeter Team , you are also behaving like Makro online store. what is 72 working hours according to your vocabulary?
- please dont apologize, i have received almost 20 apologies from everyone i spoke to for over a month calling Makro and your apologies means nothing to me, you can costed me a lot.
is your job to apologize or provide a service. so makro has inherited a new job, to apologize to customers for nonsensical service.
- I have requested a refund on the 29th of June, today it is the 02nd of August waiting for my own money, not Makro's money.
look at the thread, everyone is complaining about the same thing over and over again and you come here and write the same response to everyone that you are liaising with senior management and feedback will be provided and you dont provide it in time coz you also work for Makro.
you should not be liaising with management, you should be taking management into account to do their job. how can a person wait for their refund for over a month. how can a person wait for their deliveries as per the thread for 6 weeks.
guys if you can provide a service, close shop. your rating is horrible. over 8K people, you scored 2/10 and your still apologizing.
i feel sorry for a person who will be making a purchase today and 3 weeks later, they tell them if out of stock and wait again for over a month for a refund. your pathetic.
- Makro Hellopeter Team , you are also behaving like Makro online store. what is 72 working hours according to your vocabulary?
- please dont apologize, i have received almost 20 apologies from everyone i spoke to for over a month calling Makro and your apologies means nothing to me, you can costed me a lot.
is your job to apologize or provide a service. so makro has inherited a new job, to apologize to customers for nonsensical service.
- I have requested a refund on the 29th of June, today it is the 02nd of August waiting for my own money, not Makro's money.
look at the thread, everyone is complaining about the same thing over and over again and you come here and write the same response to everyone that you are liaising with senior management and feedback will be provided and you dont provide it in time coz you also work for Makro.
you should not be liaising with management, you should be taking management into account to do their job. how can a person wait for their refund for over a month. how can a person wait for their deliveries as per the thread for 6 weeks.
guys if you can provide a service, close shop. your rating is horrible. over 8K people, you scored 2/10 and your still apologizing.
i feel sorry for a person who will be making a purchase today and 3 weeks later, they tell them if out of stock and wait again for over a month for a refund. your pathetic.