Never buying from them EVER AGAIN

Makro's idea of customer service is playing ping-pong with my refund. At this point they sound like a broken record. They’ve been saying the same thing over and over again with no real solutions. These are some of the responses I get from Makro when I request for a refund for the past couple of weeks or so! On the 17th of December I received an incomplete order and they are refusing to refund me! I ordered from them because I trusted them with my money!

Hi Nazozo ,

We apologize for the delay of your return request.

We are following up with the returns team regarding the product that you have received.

We will provide feedback as soon as we have received it.

We apologize for the inconvenience caused.

Regards, Makro social media team.

Hi Nazozo,

We apologize that you have received a incomplete order.

We have reached out to the supplier team and requested for feedback.

We will provide you with feedback, as soon as it is received.

We apologize for the delay and inconvenience caused.

Regards, Makro social media team.

We are still waiting for an update as well; we will notify you as soon as we have an update.

We are still waiting for an update and will reach out as soon as we have feedback.

We're still anticipating a response and will get back to you as soon as we receive any feedback.

We are currently awaiting an update. We apologize for the delay and will inform you as soon as we receive any feedback.

We understand how frustrating it can be to deal with a missing item, and we want to assure you that we are giving your case with reference number 25JBH our full attention. Rest assured, we will share any updates with you as soon as they become available. Makro can I get a feedback