never buying from makro again. their after sales services is the worst.

I bought a delonghi gas heater from makro woodmead 3 weeks ago and had to take it back on Saturday because one of the panels stopped working. They refused to replace it and told me that it needs to be inspected and that I will definitely get the heater back before the next weekend. It is Wednesday now and no word from them so I phoned them and they tell me they will phone me next week Tuesday. Why must a customer be subjected to all this nonsense and be left without warmth and comfort for the rest of the winter because this is how makro operates. I am very upset with makro and don't think I will ever shop there again. At builders warehouse when you take something back they inspect it while you wait and then either give a replacement or a refund immediately.