Never buy online from Makro

Worst customer service ever

Firstly, the item that I purchased online and the item that I received was incorrect. The incorrect item was collected and I want my refund or my item replaced.

Dealing with your call centre is a waste of time. No one can assist. They supposedly have no managers available to speak to you and the email address *** does not exist - the mail bounces back. The call centre places you on hold until the hold music stops and the call cuts. I have dealt with the following agents as well as sent a message on X plus posted a tweet about the pathetic service.

Tokoza (Did not log a return - said I must call in the next day) Agent No Name (Cannot give out managers name due to Popia and I must call back in 4 days) Siyabonga (Logged the return - could not confirm why they cannot supply the correct item) Khutso (Cannot Give out managers name due to Popia - said she will escalate to manager as the manager is too busy to take the call - I must expect the call later in the day) Day 6 still no call Zanele - Cannot help and I must call back after the public holidays. Called back today and she put me on hold for 20 minutes Leah Mcqueen - Sent me an email and wanted the order number as she says my goods are delivered - rep**** to her that I am waiting for a refund or replacement item - no response QAnother Agent No Name - said they will escalate to Zanele to call me back . Still no call back Goitse: Said query is beyond her, she cannot find a manager to assist. Managers name is Siv, but not available to take calls. Placed on hold to go and check again if the Team lead is available - not available Annemarie Pienaar - Monitors Google reviews and asked me to send an email to *** 4 days ago (sent many email and still no one at Makro really cares)

Give me back my money. The 1 star rating on Google reviews is too high for a company as inept in providing customer service as Makro is.