Never buy from Makro Online

I placed an order on the Makro site on the 30th of November 2024 - the estimated delivery date as per the website was Monday the 2nd of December 2024. I had an event to host on the 6th of December.

By the 4th of December I had not received the delivery, so I called Makro to find out the progress of my order. It was stated that my order was being dispatched from 2 separate Makro stores. (very inefficient delivery process)

I had asked if it would be okay for me to rather pick up the stock than wait for the delivery as I had an event. No solution could be given by any of the Makro consultants.

I drove to a Makro store and purchased goods off the shelf to ensure that I had inventory for the day of the event. This resulted in me purchasing items above the intended sale price that I purchased them originally on the Makro site.

I called Makro to cancel the order that was "supposedly" in progress to be delivered - they had advised me that I should just refuse the delivery when it occurs and the cancellation will automatically be done by me refusing to accept the delivery.

On refusing the delivery, it was just rescheduled throughout December.

On the 4th of December I requested an official refund for the order. I am still waiting for my refund.

I have spent over R200 of airtime contacting Makro for a single online order. Even when requesting that the consultants call me back should the call get cut, they do not call back.

I am extremely frustrated with Makros online service. 2025 March - STILL NO REFUND RECEIVED