Never buy extended warranties from Makro!
July 2014 I bought a Samsung 51" Plasma TV from Makro (Cape Gate). I also bought an extended warranty which expires 13/07/2019 as per the policy I received. A few weeks ago I started to notice dead pixels on my TV and now it got to a point where there are about 3 rows on the left side which is dead. (Clearly visible to the eye).
I phoned Makro's extended warranty departed and logged a warranty repair request. Almost a week went by without any response to my claim. I phoned in again start of this week and the lady said that someone will contact me the next day. SO they did phone me back.. but i was told my extended warranty has expired??? I HAVE PROOF THAT IT HAS NOT!!
Makro? Is this the way you treat customers?
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Replies (2)
Makro's replyOfficial
28 Feb 2019, 10:12Good day Raymond.
I'm sorry to hear about the experience you have had with the TV you bought from us and that we didn't get back to you as expected.
This certainly isn't the experience we want you to have as our customer.
I will follow up for you and give feedback once received.
Kind Regards
Otsiele Boikanyo
I'm sorry to hear about the experience you have had with the TV you bought from us and that we didn't get back to you as expected.
This certainly isn't the experience we want you to have as our customer.
I will follow up for you and give feedback once received.
Kind Regards
Otsiele Boikanyo
Makro's reply28 Feb 2019, 10:12
Official
Good day Raymond.
I'm sorry to hear about the experience you have had with the TV you bought from us and that we didn't get back to you as expected.
This certainly isn't the experience we want you to have as our customer.
I will follow up for you and give feedback once received.
Kind Regards
Otsiele Boikanyo
I'm sorry to hear about the experience you have had with the TV you bought from us and that we didn't get back to you as expected.
This certainly isn't the experience we want you to have as our customer.
I will follow up for you and give feedback once received.
Kind Regards
Otsiele Boikanyo
Makro's replyOfficial
28 Feb 2019, 11:10Hi Raymond I tried calling you on *** and no response.I need the document because my system says you bought the TV on the 29th July 2013 not 2014
Makro's reply28 Feb 2019, 11:10
Official
Hi Raymond I tried calling you on *** and no response.I need the document because my system says you bought the TV on the 29th July 2013 not 2014