Never buy at Makro!!!! They ***** your money!!

I ordered a ladder mak ********** from makro on the 5th of feb 2019.

On friday the 8th I called in to change the delivery address and the recipients details. I had to call twice, first I spoke to a lady and she assured me the changes is made. I went online to get no changes still the original delivery address. I called again this time speaking to a man. He checked and no the changes was not made he will do it for me.

Today wednesday the 13th of feb, checked online no the old delivery address is still the same. Call in a lady assists, she asked me to check my online profile while I am on the phone with her and no the delivery address is still not changed.

She calls her supervisor, to my surprise its the guy who assist me on friday the 8th, he tells me that makro don't deliver to the new address I want to change.

Why did I have to wait 6 days??? Aren't they supposed to know where makro delivers and where not.

I told them ok then they need to refund me, because there is no one at the first address. Please refund me.

He told me he is putting in the refund, I can check my online profile in 10min time then it will show order cancelled as the refund is in process.

Guess what I just check its now 13:37 no refund, no order cancelled.

After i posted this on the 13th of Feb, Makro responded the person was Otsiele Boikanyo.

" Good day Cheryl

Thank you for bringing this to our attention.

I would like to apologize for the service you've experienced at our call center and this is certainly not what we want happening at all to any of our customers.

I will contact you shortly regarding your complaint.

Regards Otsiele Boikanyo "

AND YET AGAIN, I WAS NOT CONTACTED. I am still waiting its now the 14th of Feb 2019.

On the 14th of Feb i received this response from makro Tebogo Koitsioe

" Good day

Thank you for bringing this to our attention.

Im sorry for the experience youre had regarding refund.

I am addressing your query with the relevant parties and as soon as i have feedback, I will get in touch with you.

Regards Tebogo Koitsioe "

On the 15th of Feb Ashleigh Panday calls me and explains to me what was going on, i understood and excepted her apologies. She also promises me that i will get my refund.

On the 20th of Feb i still did not receive my refund, i send Ashleigh an mail and this is her response

"Good day Cheryl

We are currently awaiting feedback from our finance team as they have been experiencing some systematical errors and their end. I will revert back as soon i receive a response. "

Then again no response from makro or Ashleigh.

On the 25th of Feb i emailed again.

This was Ashleighs response

"Good day Cheryl

I tried calling you but got through to voicemail

I have just spoken to our finance manager and he has advised that they are still dealing with a few system errors but they are currently working on a resolve. i do apologize once again for the inconvenience caused. "

Yes i did not answer because i want every correspondence from makro in writing so i can have proof.

I am now waiting 18 days to get my money back, actually makro stole my money. i paid for something i did not get.

if i have to i will go to the police and open a case against makro for *****ing my money.

i want my refund Makro. I will make sure every person in SA knows about the bad service you give.