never buy anything from Makro as their back up Customer Service stinks when you get a faulty appliance

I would give Makro and Massmart no stars. This is an ongoing unbelievable saga with Makro. THIS IS THE THIRD REVIEW WRITTEN ON THE SAME ISSUE. I bought a gas stove top from Makro online. I checked it and it was working fine. When I app**** for my gas certificate they found that the appliance was ******** and does not comply to S.A. regulations and should never been imported into South Africa.. I tried to phone Makro for days on end on toll free numbers where the relevant people just not come back to you. I wrote my first review on hellopeter and got an apology form Makro and that they will look into the matter; somebody phoned and promised to phone me personally the next day; nothing happened and in the meantime I had to buy another gas stove also from Makro with extra expenses of installing a new top; make new plug connections and pay more money for another gas certificate. I WROTE MY SECOND REVIEW. Again Makro apologized. Then SALOME from Massmart phoned me as this is a Massmart issue and not a Makro issue (I bought the stove online on the Makro website). I now needed to explain the issue to her and sequence of events which I did with all the relevant details included as well as paperwork and invoices to proof and e-mail this to her. For the first time I have an e-mail address. I received a return e-mail that I must log in to my Makro profile and ask for a return. When I did so ALL previous transactions were removed from my online profile which I find very suspicious as I have all the documentation printed with me. When I tried to e-mail Salome back on the e-mail that I have been using to tell her; this e-mail no longer works....??? I would like Makro; Massmart or Salome to make contact with me urgently, their customer service stinks and they are dodging me to solve the problem that they have apologized for and refund my expenses yesterday.