NEVER AGAIN MAKRO
I would give a ***eon a higher rating - still no delivery despite me being told every day they coming - they stole the wine - well done - much more pleasant to import direct from China - it actually reaches me - where is my order? Any chance you actually going to deliver it this century MAK*** or you just enjoying the wine at my expense
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Makro's replyOfficial
11 Aug 2024, 09:18Good day Nicola,
We hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our relevant team to assist with checking your missing order.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
We hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our relevant team to assist with checking your missing order.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply11 Aug 2024, 09:18
Official
Good day Nicola,
We hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our relevant team to assist with checking your missing order.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
We hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our relevant team to assist with checking your missing order.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,