JF
Juan-Marie Fourie
1 reviews | Active since Sept 2021
21 Feb 2025, 12:38
Never again just need help 🥲
MOET NOOIT BY MAKRO IETS ONLINE KOOP NIE!!!! Ek het vir my dogtertjie n "electric scooter" gekoop by makro online vir haar verjaarsdag. Op die description het gewys electric scooter 1 battery en rechargable... Ek het baie lank gewag vir die scooter.. My dogtertjie het haar geldjies gespaar van haar verjaarsdag geskenkies.Die scooter het gekom geen battery of charger ek het hom net so terug gesit in die boks en n return gelog , die 30ste Januarie, hulle sou hom die 3de Feb kom haal het. Ek het al 4 emails gestuur en was by makro self ook, hulle het gese as dit online only is kan jy hom nie by die winkel self terug gee nie... Hierdie mamma hart is moedeloos en so ongelukkig, sy vra elke dag of het hulle hom al kom haal dat ons n nuwe een kan koop. R1900 later en ek wag nou nog.. Niemand reply op my emails nie, niemand bel nie niks nie... Ek weet eerlikwaar nie meer wat om tedoen nie, ek wou op halo peter ook sit, maar ek sien daar is alreeds so baie klagtes en niks word daaraan gedoen nie... My kollega het dieselfde oorgekom. Al wat ek wil doen is mense waarsku, sodat ander kiddies se harte nie ook seergemaak word nie... Eks moedeloos... 😪
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
04 Mar 2025, 13:09Hi Juan-Marie
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the returns department as we followed up with them regarding your query.
We will comeback to you soon with a solution.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the returns department as we followed up with them regarding your query.
We will comeback to you soon with a solution.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply04 Mar 2025, 13:09
Official
Hi Juan-Marie
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the returns department as we followed up with them regarding your query.
We will comeback to you soon with a solution.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from the returns department as we followed up with them regarding your query.
We will comeback to you soon with a solution.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
JF
Juan-Marie Fourie's updateReviewer Update
04 Mar 2025, 13:18Good afternoon Makro.
I have received an email from you guys i did reply to the email and still again just like all the other emails no response. I believe you guys as much as i believe in Santa Clause.
So either you call me and give me feedback and what your next action will be for it is already 1 month later that i wait for you guys to reply or reply on the email i send again after one of your workers asked me what the situation was i rep**** the situation and no one rep**** with a solution.
Please call me and then you guys can explain to my daughter why she cant have another gift with her own money because im still waiting for the return to be done and also the refund...
I have received an email from you guys i did reply to the email and still again just like all the other emails no response. I believe you guys as much as i believe in Santa Clause.
So either you call me and give me feedback and what your next action will be for it is already 1 month later that i wait for you guys to reply or reply on the email i send again after one of your workers asked me what the situation was i rep**** the situation and no one rep**** with a solution.
Please call me and then you guys can explain to my daughter why she cant have another gift with her own money because im still waiting for the return to be done and also the refund...
JF
Juan-Marie Fourie's update04 Mar 2025, 13:18
Reviewer Update
Good afternoon Makro.
I have received an email from you guys i did reply to the email and still again just like all the other emails no response. I believe you guys as much as i believe in Santa Clause.
So either you call me and give me feedback and what your next action will be for it is already 1 month later that i wait for you guys to reply or reply on the email i send again after one of your workers asked me what the situation was i rep**** the situation and no one rep**** with a solution.
Please call me and then you guys can explain to my daughter why she cant have another gift with her own money because im still waiting for the return to be done and also the refund...
I have received an email from you guys i did reply to the email and still again just like all the other emails no response. I believe you guys as much as i believe in Santa Clause.
So either you call me and give me feedback and what your next action will be for it is already 1 month later that i wait for you guys to reply or reply on the email i send again after one of your workers asked me what the situation was i rep**** the situation and no one rep**** with a solution.
Please call me and then you guys can explain to my daughter why she cant have another gift with her own money because im still waiting for the return to be done and also the refund...
Makro's replyOfficial
19 Mar 2025, 10:05Hi Juan,-Marie,
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply19 Mar 2025, 10:05
Official
Hi Juan,-Marie,
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the service that you have received from us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We are awaiting feedback from returns team, and we will revert back to you.
Kindly reply to the email that we have sent to you for further communication.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
JF
Juan-Marie Fourie's updateReviewer Update
23 Mar 2025, 12:56Dear Makro.
So i have waited almost 2 months for you to pick up the scooter now that its picked up almost 2 weeks ago, can you please let me now when my refund will be made.
I wish i never made use of your services in the first place.
So i have waited almost 2 months for you to pick up the scooter now that its picked up almost 2 weeks ago, can you please let me now when my refund will be made.
I wish i never made use of your services in the first place.
JF
Juan-Marie Fourie's update23 Mar 2025, 12:56
Reviewer Update
Dear Makro.
So i have waited almost 2 months for you to pick up the scooter now that its picked up almost 2 weeks ago, can you please let me now when my refund will be made.
I wish i never made use of your services in the first place.
So i have waited almost 2 months for you to pick up the scooter now that its picked up almost 2 weeks ago, can you please let me now when my refund will be made.
I wish i never made use of your services in the first place.
Makro's replyOfficial
26 Mar 2025, 10:59Hi Juan -Marie,
Thank you for reaching out to us.
We apologize for the delay and inconvenience caused.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the delay and inconvenience caused.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply26 Mar 2025, 10:59
Official
Hi Juan -Marie,
Thank you for reaching out to us.
We apologize for the delay and inconvenience caused.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the delay and inconvenience caused.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Best regards,