TB
Tyson B
1 reviews | Active since Jan 2014
05 Dec 2025, 09:35
Never again!
I will never make an online purchase from Makro again. The item arrived broken, was informed to send photos, put it back in the original packaging, was a dishwasher, so not as easy as it sounds and then log a return which I did. They had also sent a technician but not informed me, so I sent the technician away. When I called to find out whats happening, I was given 2 different stories. The dishwasher has now been sitting in my dining room for a week and no one can tell me whats happening!
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Replies (5)TB
Tyson B's updateReviewer Update
05 Dec 2025, 12:03Re: [ Ticket: *** ] OD***
TB
Tyson B's update05 Dec 2025, 12:03
Reviewer Update
Re: [ Ticket: *** ] OD***
TB
Tyson B's updateReviewer Update
05 Dec 2025, 13:01This is the bull**** runaround I am getting....
PSA to Makro SA and Hisense South Africa. Your service is a joke! You sent us a dishwasher that does not work due to the door clip being broken and when contacted about this, I received 3 different stories. The first person told me to send them images of the machine, put it back in its original packaging and log a return, which we did. A Hisense technician then calls me and says he is going to come and look at the machine, which I declined, as Makro had informed me they would collect. The technician then calls me for a second time later in the day, to which I repeat the story and then after telling him twice Makro will collect, he arrives at my house, but doesn't once inform me that Makro sent him, so again, I turn him away. I then get another email from Makro asking for the same images (I have now sent them these pictures 3 times)
2 days later I phone Makro to find out whats happening and get informed they are busy with an investigation, of what Im not quite sure and the unit in question is sitting in my dining room in its original packaging as requested. Today I decided to follow up again, and get told a different story, that a technician needs to come and assess the machine before they can make a desicion (would have been great if they told me that the first time!)
Now they request pictures of the box it is in, sitting in my dining room🤯not quite sure how that helps, but I obliged and sent them anyway but no response.
Its not that f#$&*@g difficult! Send someone to fix it ( I have sent pictures of the broken part as well) or replace the ****** dishwasher! I mean is it really higher grade for customer service to be done right in this country!
So now I have a dishwasher with detergent, rinse aid and salt in, sitting in a newly sealed box in my dining room as I wait with bated breath for some sort of communication and resolution to the problem!
#gottaloveit
PSA to Makro SA and Hisense South Africa. Your service is a joke! You sent us a dishwasher that does not work due to the door clip being broken and when contacted about this, I received 3 different stories. The first person told me to send them images of the machine, put it back in its original packaging and log a return, which we did. A Hisense technician then calls me and says he is going to come and look at the machine, which I declined, as Makro had informed me they would collect. The technician then calls me for a second time later in the day, to which I repeat the story and then after telling him twice Makro will collect, he arrives at my house, but doesn't once inform me that Makro sent him, so again, I turn him away. I then get another email from Makro asking for the same images (I have now sent them these pictures 3 times)
2 days later I phone Makro to find out whats happening and get informed they are busy with an investigation, of what Im not quite sure and the unit in question is sitting in my dining room in its original packaging as requested. Today I decided to follow up again, and get told a different story, that a technician needs to come and assess the machine before they can make a desicion (would have been great if they told me that the first time!)
Now they request pictures of the box it is in, sitting in my dining room🤯not quite sure how that helps, but I obliged and sent them anyway but no response.
Its not that f#$&*@g difficult! Send someone to fix it ( I have sent pictures of the broken part as well) or replace the ****** dishwasher! I mean is it really higher grade for customer service to be done right in this country!
So now I have a dishwasher with detergent, rinse aid and salt in, sitting in a newly sealed box in my dining room as I wait with bated breath for some sort of communication and resolution to the problem!
#gottaloveit
TB
Tyson B's update05 Dec 2025, 13:01
Reviewer Update
This is the bull**** runaround I am getting....
PSA to Makro SA and Hisense South Africa. Your service is a joke! You sent us a dishwasher that does not work due to the door clip being broken and when contacted about this, I received 3 different stories. The first person told me to send them images of the machine, put it back in its original packaging and log a return, which we did. A Hisense technician then calls me and says he is going to come and look at the machine, which I declined, as Makro had informed me they would collect. The technician then calls me for a second time later in the day, to which I repeat the story and then after telling him twice Makro will collect, he arrives at my house, but doesn't once inform me that Makro sent him, so again, I turn him away. I then get another email from Makro asking for the same images (I have now sent them these pictures 3 times)
2 days later I phone Makro to find out whats happening and get informed they are busy with an investigation, of what Im not quite sure and the unit in question is sitting in my dining room in its original packaging as requested. Today I decided to follow up again, and get told a different story, that a technician needs to come and assess the machine before they can make a desicion (would have been great if they told me that the first time!)
Now they request pictures of the box it is in, sitting in my dining room🤯not quite sure how that helps, but I obliged and sent them anyway but no response.
Its not that f#$&*@g difficult! Send someone to fix it ( I have sent pictures of the broken part as well) or replace the ****** dishwasher! I mean is it really higher grade for customer service to be done right in this country!
So now I have a dishwasher with detergent, rinse aid and salt in, sitting in a newly sealed box in my dining room as I wait with bated breath for some sort of communication and resolution to the problem!
#gottaloveit
PSA to Makro SA and Hisense South Africa. Your service is a joke! You sent us a dishwasher that does not work due to the door clip being broken and when contacted about this, I received 3 different stories. The first person told me to send them images of the machine, put it back in its original packaging and log a return, which we did. A Hisense technician then calls me and says he is going to come and look at the machine, which I declined, as Makro had informed me they would collect. The technician then calls me for a second time later in the day, to which I repeat the story and then after telling him twice Makro will collect, he arrives at my house, but doesn't once inform me that Makro sent him, so again, I turn him away. I then get another email from Makro asking for the same images (I have now sent them these pictures 3 times)
2 days later I phone Makro to find out whats happening and get informed they are busy with an investigation, of what Im not quite sure and the unit in question is sitting in my dining room in its original packaging as requested. Today I decided to follow up again, and get told a different story, that a technician needs to come and assess the machine before they can make a desicion (would have been great if they told me that the first time!)
Now they request pictures of the box it is in, sitting in my dining room🤯not quite sure how that helps, but I obliged and sent them anyway but no response.
Its not that f#$&*@g difficult! Send someone to fix it ( I have sent pictures of the broken part as well) or replace the ****** dishwasher! I mean is it really higher grade for customer service to be done right in this country!
So now I have a dishwasher with detergent, rinse aid and salt in, sitting in a newly sealed box in my dining room as I wait with bated breath for some sort of communication and resolution to the problem!
#gottaloveit
TB
Tyson B's updateReviewer Update
08 Dec 2025, 14:13Its taken over a week to fight with you guys about getting this sorted, I dont understand what is so difficult about collecting the faulty unit and replacing it with a new one which is what we want, we dont want a refund. You make it incredibly difficult for customers
TB
Tyson B's update08 Dec 2025, 14:13
Reviewer Update
Its taken over a week to fight with you guys about getting this sorted, I dont understand what is so difficult about collecting the faulty unit and replacing it with a new one which is what we want, we dont want a refund. You make it incredibly difficult for customers
TB
Tyson B's updateReviewer Update
09 Dec 2025, 09:29No, you need to deliver the new unit! That is what I paid for, I am not doing this at my e
TB
Tyson B's update09 Dec 2025, 09:29
Reviewer Update
No, you need to deliver the new unit! That is what I paid for, I am not doing this at my e
TB
Tyson B's updateReviewer Update
09 Dec 2025, 09:30No, you need to deliver the unit, as that is what I paid for the first time round. Its not my fault you sent me a broken unit! And you need to collect the broken one, sitting in my dining room
TB
Tyson B's update09 Dec 2025, 09:30
Reviewer Update
No, you need to deliver the unit, as that is what I paid for the first time round. Its not my fault you sent me a broken unit! And you need to collect the broken one, sitting in my dining room