Nescafe Coffee Machine

Hi All Makro consumers please be advised that Customer Care at Makro Springfield in Durban is all about what Vendors dictates I have been a Makro client and have dealt with many different stores until I engaged with Makro Springfield in Durban regarding a Nescafé coffee machine that is 6 months old and was purchased in Jhb and brought down to Durban while on holiday all Makro can talk about is the CPA consumer protection act but when I ask if the CPA also states that Vendors are closed during December we must just wait Makro sells 1000s of these units and surely if there is some failure rate that we can accommodate customers and not just accommodate Suppliers I am disgusted with they way they deal with customers I will never deal with this store again there level of customer service is non existent even when I told them I will be going to Hello Peter they were not forthcoming all this over a R1800 coffee machine and the best is they will courier the machine back to me in Jhb as Vendors are closed and I will not be on holiday what a joke let's occur courier expense than trying to assist the customer with a swop out even if it was a open box

I then escalated this to Nestle and still waiting for a call back as promised

I have had a Nespresso coffee machine for 4 years which i use daily and until today i have not had any problems