Nescafe Alegria Machine

I went to extreme measures today to find a machine - i went to Makro Woodmead then to Makro Centurion and only got hold of a machine at Marko Germiston - as this was a gift to a corporate i had to deliver today. I then assembled the machine at the company and the machine is not working - i checked the trouble shooting in the manual and it said contact customer service - i was then told to take it back to Makro for a replacement - first of all i do not have the time - secondly Makro Germiston does not have anymore stock that means I will have to go look for another Makro that does have stock - is this the best customer service ?