Negative stars!!!!!!!

Are there negative stars as that's what Makro deserves! We are now into week 5 of them trying to fix their faulty site so I can return an item which no one there seems capable of fixing. Also no one is able to log a return on the backend either which shows the level of incompetance & lack of educated hired by them. This has also caused them to now keep my money *******ly as well so I have no other option but to consult with attorneys. I am honestly gobsmacked at the total lack of customer service from what is supposed to be a 'reputable' company when in fact they are anything but!